• Greet every member, parent, and guest warmly—by name when possible—and create a fun, safe, and welcoming atmosphere.
• Follow and implement all Front Desk policies and procedures with consistency.
• Promptly alert your supervisor if a parent, youth, donor, or visitor is upset or requires additional follow-up.
• Monitor who is authorized to pick up youth; ensure no unauthorized individuals are allowed to do so.
• Keep the Front Desk space clean, up-to-date, and kid-friendly.
• Answer phone calls and direct visitors with a friendly and professional demeanor. Provide accurate information about Club programs and services.
• Distribute forms, reports, and communication to parents/guardians as needed.
• Record and track any money received using the receipt book, ensuring daily totals match.
• Ensure accurate daily member check-in using the Club’s tracking software.
• Maintain and update member information in the Club’s software system.
• Track youth participation in different program spaces within the Club.
• Celebrate members through birthday cards, recognition calls, and other fun engagement methods.
• Support positive Club culture by teaching life skills and modeling respectful behavior.
• Perform clerical duties such as voicemail management, scanning, filing, bulk mailings, and helping with birthday postcard preparation and delivery.
• Attend all required meetings, including monthly all-staff meetings, biweekly team meetings, and one-on-one check-ins.
• Regularly provide feedback and suggestions to improve front desk systems and efficiency.
• Assist with other duties as assigned by your supervisor.

• High School Diploma or Equivalent
• Customer service experience preferred
• High level organizational skills
• Friendly, high-energy, personable and able to communicate well in person and through the phone
• Ability to multi-task and work in a fast-paced environment
• Ability to work between the hours of 3pm–7pm (School Year) and 7:15am–6:15pm (Summer); Monday-Friday and Club special events as assigned

• Must be of the mental and physical capacity to observe, interact, and communicate with youth, staff, volunteers, parents etc. at the Club to ensure safety of the space and others, provide guidance and reflection per the Club priority outcomes and goals
• Ability to stand/sit for long periods of time throughout a shift
• Ability to operate various types of general office equipment including PC, telephone, copier, etc.
• This position is considered to be safety-sensitive.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain nor be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

We are proud to be an Equal Opportunity Employer and a Drug-Free Workplace!

All qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, non-job-related disability, or any other protected class.

The Boys & Girls Club of the Northern Plains provides reasonable accommodations to applicants and employees in compliance with local, state, and federal laws and regulations. Applicants requiring reasonable accommodation for any part of the application/hiring process should contact Human Resources to communicate their request for accommodation at 605-692-3333.