Early Childhood Education (ECE) Front Desk Receptionist

• Follow and implement all Front Desk policies and procedures.
• Facilitate a smooth and reliable exchange of information between the morning and afternoon front desk teams, ensuring all updates, inquiries, and operational details are communicated clearly and consistently in both directions
• Communicate with supervisor, with a sense of urgency, of parents, youth, donors or visitors are upset or need further follow up
• Ensure front desk space is up to date, organized, safe, and welcoming
• Greet and direct visitors and telephone callers with a friendly attitude, relaying information on programs as appropriate.
• Ensure individual(s) picking-up youth are on the authorized pick-up list; Ensure no individual(s) on the non-authorized pick-up list are permitted to pick-up youth
• Distribute documentation and reports to parents/guardian
• Track member program participation for each space within the Club
• Responsible for the membership entry as applicable in the Club’s member software system
• Update member data in the member tracking software
• Greet people and students with a “hello” and “goodbye”
• Accurately record all in-house Clubhouse attendance and ensure all members are scanned in and accounted for daily
• Perform clerical functions as assigned by supervisor, including, but not limited to, preparing membership cards, checking voicemail messages, filing, typing and scanning reports, and assisting in tasks involved with bulk mailings, printing, and labelling monthly
• Attend monthly all-staff meetings and biweekly one-on-one meetings
• Provide feedback to supervisor on daily operations and how processes at the front desk can improve
• Other duties as assigned

• High School Diploma or Equivalent
• Customer service experience preferred.
• High level organizational skills
• Friendly, personable, and able to communicate well in person and through the phone.
• Ability to multi-task and work in a fast-paced environment
• Ability to work Monday–Friday, 6:00 AM – 12:00 PM, and Club special events as assigned, Monthly trainings as assigned, 6:00 PM - 7:30 PM.

• Must be of the mental and physical capacity to observe, interact, and communicate with youth, staff, volunteers, parents etc. at the Club to ensure safety of the space and others, provide guidance and reflection per the Club priority outcomes and goals.
• Ability to stand/sit for long periods of time throughout a shift.
• Ability to operate various types of general office equipment including PC, telephone, copier, etc.
• This position is considered to be safety-sensitive.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain nor be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

We are proud to be an Equal Opportunity Employer and a Drug-Free Workplace!

All qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, non-job-related disability, or any other protected class.

The Boys & Girls Club of the Northern Plains provides reasonable accommodations to applicants and employees in compliance with local, state, and federal laws and regulations. Applicants requiring reasonable accommodation for any part of the application/hiring process should contact Human Resources to communicate their request for accommodation at 605-692-3333.